Shipping Policy
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Shipping Policy – Penta Oak (Private) Limited
Effective Date: May 9, 2026
At Penta Oak (Private) Limited, we are committed to delivering your favorite perfumes and fragrance products quickly, safely, and efficiently across Pakistan.
Shipping Coverage
We currently offer nationwide shipping across Pakistan through reliable and trusted courier partners.
Order Processing Time
- Orders are usually processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
Estimated Delivery Time
Delivery timelines may vary depending on your location:
- Major Cities: 2–4 business days
- Remote Areas:3–7 business days
Please note that delivery times are estimates and may occasionally be affected by weather conditions, public holidays, or courier-related delays.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
We may also offer free shipping promotions on selected orders or campaigns.
Order Tracking
Once your order has been shipped, you may receive a tracking number via SMS, email, or WhatsApp (if applicable) so you can track your parcel status.
Delivery Delays
While we strive to ensure timely deliveries, Penta Oak (Private) Limited cannot be held responsible for delays caused by courier companies, weather conditions, public holidays, or unforeseen circumstances beyond our control.
Damaged or Incorrect Orders
If you receive:
- A damaged product
- An incorrect item
- A leaking perfume bottle
Please contact our customer support team within 48 hours of receiving your order with photos of the package and product.
We will review the issue and assist you accordingly.
Customer Support
If you have any questions regarding shipping, delivery, or your order status, feel free to contact us:
Penta Oak (Private) Limited
14 M Commercial Area, WAPDA Town Phase-II, Multan, Pakistan
Website: www.pentaoak.com
Email: info@pentaoak.com
About Our Fragrance Products
Perfumes
Our perfumes are carefully crafted fragrances designed to provide a long-lasting and premium scent experience.
